This Privacy Policy explains how TapeDash Analytics LLC, doing business as TapeDash ("TapeDash," "we," "us," or "our"), collects, uses, shares and protects personal information when you use tapedash.com, the TapeDash member portal and mobile apps, our newsletters and related services (the "Service"). It is part of our Terms of Service.
The short version. We collect what we need to run TapeDash and get better at it. We do not sell your personal information. Your portfolio, journal and linked-brokerage data are used to provide your tools and are never used for advertising. You can ask us to see, correct or delete your information at any time.
1. Information We Collect
Information you give us
- Account and waitlist details: your email address, password (stored only in hashed form by our authentication provider), and, if you choose to give them, your first name and display name.
- Founding 200 and perks: shirt size and, if you claim a Founding 200 spot, a shipping address for the founding tee.
- Billing: your plan, billing history and the last four digits and expiry of your card. Full card details are collected and stored by Stripe, our payment processor, not by us.
- Portfolio and trading information you add: holdings, trades, journal entries, watchlists, alerts, saved strategies and notes, including information extracted from CSV files, statements or screenshots you upload for import.
- Linked accounts: if you connect Discord to verify a community membership, we receive your Discord user ID, username and membership roles in the relevant server. If you link a brokerage account (where offered), our brokerage-linking provider gives us read-only access to positions, balances and transaction history; we never receive your brokerage password and cannot trade or move money.
- Content and messages: chat messages, Chart Ideas, questions you ask the AI Assistant, support requests, survey answers, testimonials and other things you send or post.
Information collected automatically
- Usage and device information: pages and tools you use, features you click, the time and date, your browser, device type, operating system, IP address and approximate location derived from it, and referring pages or campaign tags (such as a ?src= link).
- Signed-in devices: for each browser or app signed in to your account, its device type, approximate location and when it was last used, so you can see and sign out your devices and so we can enforce the device limit and prevent account sharing.
- Push and app information: if you turn on notifications, a device push token from Apple, Google or your browser.
- Cookies and similar technologies: see Section 6.
Information from others
- Referral information when someone invites you with their link, and limited confirmation details from service providers (for example, whether a payment succeeded).
2. How We Use Information
- Provide, operate and maintain the Service, including your account, tools, alerts, portfolio features and notifications;
- Process payments, manage memberships, apply discounts and verify eligibility for them;
- Run the waitlist, referrals and the Founding 200 program, including shipping tees;
- Send service messages (receipts, security notices, changes to terms) and, if you signed up for them, newsletters and updates; you can unsubscribe from marketing emails at any time;
- Answer support requests and moderate community features;
- Generate AI-assisted features you request, such as answers from the AI Assistant or statement imports;
- Understand how the Service is used, measure which ads and posts bring sign-ups, and improve the Service;
- Protect the Service and our members: prevent fraud, account sharing, abuse and security incidents, and enforce our Terms;
- Comply with legal obligations and the requirements of our market-data providers.
We do not use your portfolio, journal, trading or linked-brokerage data for advertising, and we do not use your personal information or content to train AI models.
3. How We Share Information
We do not sell your personal information. We share it only as follows:
- Service providers who process it for us under contract and only to provide their services, including: Stripe (payments); Supabase (accounts and database); Vercel, Amazon Web Services and Cloudflare (hosting, security and delivery); Kit, Google Workspace and Resend (email); Anthropic and other AI providers (to generate AI features you use); Apple, Google and browser push services (notifications); Discord (membership verification, if you connect it); a read-only brokerage-linking provider (if you link an account); and Meta (ad measurement, see Section 6).
- Other members, but only what you choose to post in community features, such as chat messages, Chart Ideas and your display name.
- Market-data providers, limited to what their licenses require (for example, counts of users or a confirmation that a user is a non-professional subscriber).
- Legal and safety reasons: if required by law, subpoena or court order, or if we believe in good faith it is necessary to protect the rights, property or safety of TapeDash, our members or others.
- Business transfers: as part of a merger, acquisition, financing or sale of assets, in which case this policy will continue to apply to your information.
- With your consent or at your direction.
4. How Long We Keep Information
We keep personal information for as long as your account is active and as needed to provide the Service. When you delete your account, we delete or de-identify your personal information within a reasonable time, except where we need to keep it to comply with law, resolve disputes, enforce our agreements, or keep billing and tax records (generally up to seven years). Backups are overwritten on a rolling basis.
5. Security
We use reasonable administrative, technical and physical safeguards, including encrypted connections, access controls and hashed passwords, and we limit access to personal information to people who need it. No system is completely secure, and we cannot guarantee absolute security. If we learn of a security breach affecting your personal information, we will notify you as required by law.
6. Cookies, Analytics and Advertising
- We use cookies and similar technologies that are needed to keep you signed in and to run the Service, and privacy-friendly analytics (such as Vercel Analytics) to understand overall usage.
- Our waitlist sign-up and confirmation pages use the Meta Pixel, which tells us when a visitor who saw one of our ads on Instagram or Facebook views the page, signs up or confirms their email. Meta may receive information such as your IP address and browser details and may use it for ad measurement and delivery under Meta's own privacy policy. We do not send your email address or name to Meta.
- You can control cookies through your browser settings and manage ad preferences in your Meta account. Blocking necessary cookies may stop the Service from working properly. We honor opt-out requests for advertising cookies sent to support@tapedash.com.
7. Your Choices and Rights
- Access, correction and deletion: email support@tapedash.com from the address on your account to request a copy of your personal information, a correction, or deletion of your account and data. We may need to verify your identity before acting.
- Marketing emails: use the unsubscribe link in any newsletter or marketing email. We will still send service messages such as receipts and security notices.
- Notifications and linked accounts: turn push notifications off in the Service or your device settings, and disconnect Discord or a linked brokerage account at any time.
- State privacy rights: depending on where you live, you may have additional rights, such as to know what we collect, to delete or correct it, to opt out of targeted advertising, and not to be discriminated against for using these rights. We will honor such requests as required by applicable law, and you may appeal a decision by replying to our response. You can use an authorized agent where the law allows.
8. Children's Privacy
The Service is not intended for anyone under 18, and we do not knowingly collect personal information from anyone under 18. If you believe we have, contact us and we will delete it.
9. Users Outside the United States
We are based in the United States, and your information is processed and stored in the United States, where data-protection laws may differ from those where you live.
10. Third-Party Links and Services
The Service links to and works with third-party services (such as Stripe, Discord, app stores and brokerage-linking providers). Their handling of your information is governed by their own privacy policies.
11. Changes to This Policy
We may update this Privacy Policy. The "Last updated" date shows when it last changed, and if a change is material we will give notice by email or in the Service before it takes effect.
12. Contact Us
TapeDash Analytics LLC · support@tapedash.com (use the subject "Privacy request" for privacy requests). TapeDash is operated from Pennsylvania, United States.