The short version. Pro starts with a 3-day free trial; cancel before it ends and you pay nothing. You can cancel any time, and you keep access until the end of the period you already paid for. Payments are non-refundable, with one exception: if your plan renews and you ask within 48 hours, and you haven't used TapeDash since it renewed, we refund that renewal.
This policy is part of our Terms of Service and applies to every TapeDash membership (Investor and Pro, billed monthly or yearly), paid through our payment processor, Stripe.
1. Cancelling your membership
- How to cancel. Sign in, open Account & billing and switch Auto-renew off, or click Manage billing and choose Cancel plan. The Account page always shows your next charge date and amount (or, during a free trial, when the trial ends and your first charge). You can also email support@tapedash.com from the email on your account and we will cancel it for you.
- What happens next. You are not charged again. Your membership stays active through the end of the period you already paid for (the end of the month for monthly plans, the end of the year for yearly plans), and then it ends. Your Account page shows the date as Ends instead of Renews.
- Changing your mind. Until that date you can switch Auto-renew back on (or renew from Manage billing) and nothing changes.
- Logging out, deleting the app or unsubscribing from emails does not cancel a membership. Only the steps above do.
2. Refunds
- New memberships are non-refundable. This includes your first monthly or yearly payment, except the first charge after a free trial, which follows the 48-hour rule in sections 3 and 4.
- No partial refunds. When you cancel partway through a month or a year, you keep access to the end of that paid period, but the unused time is not refunded. This applies to yearly plans too.
- Plan changes are credits, not refunds. Upgrading from Investor to Pro charges only the prorated difference. Downgrading turns the unused part of your plan into a credit on your account that is applied to future charges.
3. Free trials
Pro comes with a 3-day free trial for new members (card required, one per member). If you cancel before the trial ends, you are not charged. If you don't, your card is charged when the trial ends and the membership renews from then on. The first charge after a trial is treated like a renewal: it is refunded if you ask within 48 hours of the charge and have not used TapeDash since it was made.
4. The renewal exception (48 hours)
We know renewals are easy to forget. If an automatic renewal charge goes through (monthly or yearly, including the first charge after a free trial) and all of the following are true, we will refund that renewal in full:
- You ask within 48 hours of the renewal charge.
- You have not used TapeDash since the renewal: no sign-ins and no use of the website or app. We check your account's activity to confirm.
When we refund a renewal, the membership is cancelled at the same time and access ends right away. You can rejoin later at the price in effect then.
5. Billing errors
If you were charged twice, charged after you cancelled, or charged the wrong amount, tell us and we will correct it and refund the difference. If we discontinue the Service or end your membership for a reason other than a violation of our Terms or non-payment, we refund the unused part of any prepaid period. These are not limited by the rules above. Where the law where you live gives you a right to a refund that this policy does not, that law applies.
6. Founding 200 members
The Founding 200 price (Pro at $99 a month) is locked for as long as your Pro membership stays active. If you cancel, if a renewal is refunded under section 4, or if a payment fails and is not fixed, the membership ends and the Founding price ends with it. Rejoining later is at the regular price. See the Founding 200 rules.
7. Failed payments
If a renewal payment fails, Stripe retries it and you can update your card under Manage billing. If the payment is not completed, the membership ends. A failed payment is not a cancellation request, and a missed payment cannot be refunded or paid later at a locked rate.
8. Chargebacks
Please contact us before disputing a charge with your bank; most billing problems are fixed within a day or two. While a dispute is open, we may pause the account it relates to.
9. How to ask for a refund
Email support@tapedash.com or use Contact support inside TapeDash with the topic Billing & subscription. Include the email on your account and the date of the charge. Approved refunds go back to the original payment method through Stripe and usually show up within 5 to 10 business days, depending on your bank.
10. Changes to this policy
We may update this policy. Changes apply to charges made after the new version is posted; the date at the top shows when it last changed.
Contact
TapeDash Analytics LLC · support@tapedash.com